Terms & Conditions

1. Acceptance of Terms

By using our website, mobile application, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. About Us

CR Harvest Ventures Pvt. Ltd. is engaged in sourcing, marketing, and delivering authentic Bengali food products, including fish, vegetables, groceries, spices, rice, and other essential products through its flagship brand, Bengal Harvest.

3. Products & Availability

• All products are subject to availability.
• Product images are for illustration purposes only.
• We reserve the right to modify product specifications, pricing, or availability without prior notice.

4. Orders

• Orders are confirmed only after successful payment or confirmation from our team.
• We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, suspected fraud, or other operational reasons.

5. Pricing & Payment

• All prices are in Indian Rupees (INR).
• Applicable taxes and delivery charges will be displayed during checkout.
• We accept approved digital payment methods and any other payment options made available on our platform.

6. Delivery

• Delivery timelines are estimates and may vary due to weather, logistics, or unforeseen circumstances.
• Customers must provide accurate delivery information. The Company shall not be responsible for delays caused by incorrect address details.

7. Cancellation & Refund

• Orders may be cancelled before dispatch, subject to our cancellation policy.
• Refunds, if approved, will be processed through the original payment method within the applicable processing period.
• Perishable products may have limited eligibility for return or refund unless received damaged, spoiled, or incorrect.

8. Quality Assurance

We strive to deliver fresh and quality products. Customers should inspect products upon delivery and report any issues within the prescribed time through our customer support.

9. User Responsibilities

Users agree not to:

• Provide false or misleading information.
• Misuse the website or mobile application.
• Attempt unauthorized access to our systems.
• Use our services for unlawful purposes.

10. Intellectual Property

All trademarks, logos, content, images, software, and other materials displayed on this website and mobile application are the exclusive property of CR Harvest Ventures Pvt. Ltd. Unauthorized use, reproduction, or distribution is prohibited.

11. Limitation of Liability

CR Harvest Ventures Pvt. Ltd. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services, except where required by applicable law.

12. Privacy

Your use of our services is also governed by our Privacy Policy. By using our platform, you consent to the collection and use of information as described in that policy.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services after such updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts where the Company's registered office is located.

15. Contact Us